Frequently asked questions

Home physiotherapy is for people who can’t, or prefer not to, go to a clinic. We will come to your home to assess and treat you. It is ideal for people who may be struggling with their mobility.

We can help with falls prevention, mobility problems, weakness, recovery after illness or hospital discharge, post-operative rehab, dementia, frailty, stroke, Parkinson’s, arthritis, angina, COPD, and breathlessness. If you’re not sure, just ask.

We love working with older adults and feel passionate about supporting people to maintain their independence. Having spent the last several years specialising in the care of older people in the NHS, we can see that services are limited, and people miss out on valuable rehabilitation which can improve their independence, reduce their risk of hospital admission/readmission and improve their quality of life – which is hopefully where we can come in!

Within a home setting, we make things as functional as possible using the things you have around your home. Struggling to get up the stairs? We’ll do therapy using your staircase. Have a goal to get outside to potter in the garden? We’ll work on that. Fearful about falling? We’ll do a complete personalised risk assessment based on your own environment and look at how we can modify your risk.

Our Physiotherapists all have Bachelor of Science degrees along with various additional trainings. We have a combined 70 years experience working within the NHS and private practice, working across all areas of physical and mental health services, both inpatient and community.

No. We take self-referrals.

Just call 07578 212015 and we’ll arrange a time that works for you. You’ll speak to Helen when you call.

It can vary depending on the individual's needs. We allow 60-90 minutes for a new assessment and 50 minutes for a follow up.

Your physiotherapist will arrive at your home at the agreed time. Before we start, you'll be asked to sign a consent form and agree to our terms and conditions. If you have any useful information, such as scan results, hospital discharge letters or a list of your medication, please have it ready. Then we'll complete a full assessment, talk through your goals and agree the next steps together.

Your treatment is tailored to you and your goals. It may include balance work, strength exercises, mobility practice, gait re-education, functional activities, soft tissue massage, sensory rehab, and pre- or post-operative rehab.

Definitely. It is often really useful to involve family members or carers in sessions so they can continue to support/encourage the advice between sessions.

The number of sessions needed will vary depending on individual circumstance and progress. Some people only need one, others benefit from a block of sessions or more regular sessions.

Absolutely. We will advise what you can do between sessions to support our input.

No. We will bring some basics and we’ll use what you have in your home.

We follow simple infection-control steps on every visit. That includes hand hygiene before we arrive, working bare below the elbows, and cleaning equipment after each use. If gloves or face masks are needed, we bring them with us. We can also wear a mask on request.

That is absolutely fine. All cancellations require 24 hours notice please. Without this, full payment will be incurred.

Fees/prices can be found here. Additional fees may be required for extended travel, report writing, referrals, consented contact with other professionals involved in your care or researching aids/adaptations or equipment that may benefit you. These will always be discussed and agreed with you before completion.

You pay at the end of each session. We accept cash, cheque, or bank transfer.

We currently don’t work with private health insurance companies.

Our therapists are based across Nottinghamshire, and our standard fees cover visits within a 5-mile radius of each therapist. If you're a little further away, please call us on 07578 212015 and we'll check the best therapist for you and let you know whether any extra mileage charge applies at £3 per mile.

All data will be treated confidentially and stored as per Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) regulations, and the company is registered with the Information Commissioner’s Office (ICO). Please be aware there is a legal duty to report to appropriate services if it is felt you, or someone else, is vulnerable to harm.

All our Physiotherapists are registered with the Health and Care Professions Council which sets standards for all registrants to meet in order to protect the public. We are also all members of the Chartered Society of Physiotherapists, which provides courses, conferences, guidance and latest evidence and research.

Yes we are fully insured with Professional Liability Insurance.

Absolutely. Falls prevention is a big part of what we do. We look at balance, strength, walking, transfers, stairs and any everyday tasks that feel unsafe. Then we give you tailored exercises and practical advice to help you feel more confident and independent.

Yes, with your consent we can liaise with your GP, hospital team, carers or other professionals involved in your care. It helps keep everyone on the same page and makes sure your physiotherapy fits in with the rest of your support.

Yes, we do. We work with people in their own homes and in care homes across Nottingham and the surrounding area. If you’re arranging support for a resident, we can talk through what’s needed and tailor the visit to their routine and environment.

There’s not much you need to do. If you can, please have any relevant letters, scan results, discharge notes and your current medication list to hand. It also helps to wear comfortable clothes and make sure there’s a clear space for us to assess you safely.

We’ll look at how you move around your home, including standing up from a chair, walking, turning, stairs and getting in and out of bed if needed. We’ll also think about anything in the environment that may make falls more likely, then agree practical steps with you to improve safety.

Yes, we do. Gift vouchers are available and can be a thoughtful way to support a loved one who may benefit from physiotherapy, rehabilitation or falls prevention support.

That’s completely fine. Give us a call and we can talk through the situation with you. We’ll let you know whether physio is likely to help, and if not, we’ll do our best to point you in the right direction.