Question 1

What is home physiotherapy?

Accepted Answer

Home physiotherapy is for people who can’t, or prefer not to, go to a clinic. We will come to your home to assess and treat you. It is ideal for people who may be struggling with their mobility.

Question 2

What conditions or concerns can you support?

Accepted Answer

We can help with falls prevention, mobility problems, weakness, recovery after illness or hospital discharge, post-operative rehab, dementia, frailty, stroke, Parkinson’s, arthritis, angina, COPD, and breathlessness. If you’re not sure, just ask.

Question 3

Why do you specialize in working with older adults?

Accepted Answer

We love working with older adults and feel passionate about supporting people to maintain their independence. Having spent the last several years specialising in the care of older people in the NHS, we can see that services are limited, and people miss out on valuable rehabilitation which can improve their independence, reduce their risk of hospital admission/readmission and improve their quality of life – which is hopefully where we can come in!

Question 4

How does home physiotherapy differ from clinic-based physiotherapy?

Accepted Answer

Within a home setting, we make things as functional as possible using the things you have around your home. Struggling to get up the stairs? We’ll do therapy using your staircase. Have a goal to get outside to potter in the garden? We’ll work on that. Fearful about falling? We’ll do a complete personalised risk assessment based on your own environment and look at how we can modify your risk.

Question 5

What qualifications & experience do you have?

Accepted Answer

Our Physiotherapists all have Bachelor of Science degrees along with various additional trainings. We have a combined 70 years experience working within the NHS and private practice, working across all areas of physical and mental health services, both inpatient and community.

Question 6

Do I need a referral from a doctor?

Accepted Answer

No. We take self-referrals.

Question 7

How can you book a home visit?

Accepted Answer

Just call 07578 212015 and we’ll arrange a time that works for you. You’ll speak to Helen when you call.

Question 8

How long is a typical session?

Accepted Answer

It can vary depending on the individual's needs. We allow 60-90 minutes for a new assessment and 50 minutes for a follow up.

Question 9

What happens at your first home visit?

Accepted Answer

Your physiotherapist will arrive at your home at the agreed time. Before we start, you'll be asked to sign a consent form and agree to our terms and conditions. If you have any useful information, such as scan results, hospital discharge letters or a list of your medication, please have it ready. Then we'll complete a full assessment, talk through your goals and agree the next steps together.

Question 10

What might your physiotherapy treatment include?

Accepted Answer

Your treatment is tailored to you and your goals. It may include balance work, strength exercises, mobility practice, gait re-education, functional activities, soft tissue massage, sensory rehab, and pre- or post-operative rehab.

Question 11

Can I involve family members or carers in the sessions?

Accepted Answer

Definitely. It is often really useful to involve family members or carers in sessions so they can continue to support/encourage the advice between sessions.

Question 12

How many sessions will I need?

Accepted Answer

The number of sessions needed will vary depending on individual circumstance and progress. Some people only need one, others benefit from a block of sessions or more regular sessions.

Question 13

Can you help with exercises I can do between sessions?

Accepted Answer

Absolutely. We will advise what you can do between sessions to support our input.

Question 14

Do I need any equipment for home physiotherapy sessions?

Accepted Answer

No. We will bring some basics and we’ll use what you have in your home.

Question 15

How do you keep your home visits clean and safe?

Accepted Answer

We follow simple infection-control steps on every visit. That includes hand hygiene before we arrive, working bare below the elbows, and cleaning equipment after each use. If gloves or face masks are needed, we bring them with us. We can also wear a mask on request.

Question 16

What if I have to cancel or reschedule an appointment?

Accepted Answer

That is absolutely fine. All cancellations require 24 hours notice please. Without this, full payment will be incurred.

Question 17

What are your fees/prices?

Accepted Answer

Fees/prices can be found here. Additional fees may be required for extended travel, report writing, referrals, consented contact with other professionals involved in your care or researching aids/adaptations or equipment that may benefit you. These will always be discussed and agreed with you before completion.

Question 18

What payment methods do you accept?

Accepted Answer

You pay at the end of each session. We accept cash, cheque, or bank transfer.

Question 19

Do you accept private health insurance?

Accepted Answer

We currently don’t work with private health insurance companies.

Question 20

Where do you offer home physiotherapy visits?

Accepted Answer

Our therapists are based across Nottinghamshire, and our standard fees cover visits within a 5-mile radius of each therapist. If you're a little further away, please call us on 07578 212015 and we'll check the best therapist for you and let you know whether any extra mileage charge applies at £3 per mile.

Question 21

How do you keep my information safe?

Accepted Answer

All data will be treated confidentially and stored as per Data Protection Act (DPA) and the General Data Protection Regulation (GDPR) regulations, and the company is registered with the Information Commissioner’s Office (ICO). Please be aware there is a legal duty to report to appropriate services if it is felt you, or someone else, is vulnerable to harm.

Question 22

How do you keep up to date with latest evidence?

Accepted Answer

All our Physiotherapists are registered with the Health and Care Professions Council which sets standards for all registrants to meet in order to protect the public. We are also all members of the Chartered Society of Physiotherapists, which provides courses, conferences, guidance and latest evidence and research.

Question 23

Are you insured to treat me/my loved one?

Accepted Answer

Yes we are fully insured with Professional Liability Insurance.

Question 24

Can you help reduce the risk of falls at home?

Accepted Answer

Absolutely. Falls prevention is a big part of what we do. We look at balance, strength, walking, transfers, stairs and any everyday tasks that feel unsafe. Then we give you tailored exercises and practical advice to help you feel more confident and independent.

Question 25

Do you work with other professionals involved in my care?

Accepted Answer

Yes, with your consent we can liaise with your GP, hospital team, carers or other professionals involved in your care. It helps keep everyone on the same page and makes sure your physiotherapy fits in with the rest of your support.

Question 26

Do you visit care homes as well as private homes?

Accepted Answer

Yes, we do. We work with people in their own homes and in care homes across Nottingham and the surrounding area. If you’re arranging support for a resident, we can talk through what’s needed and tailor the visit to their routine and environment.

Question 27

How can I prepare for my first home visit?

Accepted Answer

There’s not much you need to do. If you can, please have any relevant letters, scan results, discharge notes and your current medication list to hand. It also helps to wear comfortable clothes and make sure there’s a clear space for us to assess you safely.

Question 28

What happens during a falls risk or home safety assessment?

Accepted Answer

We’ll look at how you move around your home, including standing up from a chair, walking, turning, stairs and getting in and out of bed if needed. We’ll also think about anything in the environment that may make falls more likely, then agree practical steps with you to improve safety.

Question 29

Do you offer gift vouchers?

Accepted Answer

Yes, we do. Gift vouchers are available and can be a thoughtful way to support a loved one who may benefit from physiotherapy, rehabilitation or falls prevention support.

Question 30

What if I’m not sure home physiotherapy is right for me or my loved one?

Accepted Answer

That’s completely fine. Give us a call and we can talk through the situation with you. We’ll let you know whether physio is likely to help, and if not, we’ll do our best to point you in the right direction.

Frequently asked questions